UN Provides US$7Million for Nigerian Refugees in Chad

Internally displaced Chadian women, who fled Boko Haram threats, living with host families in Baga-Sola. Photo: OCHA/Mayanne Munan  

Chad: UN provides emergency funds for tens of thousands displaced by Boko Haram violence  

NEW YORK, 08 January 2015 / PRN Africa / -- With nearly 200,000 people in Chad in need of urgent aid – 50,000 of them uprooted by Boko Haram terrorists from Nigeria – the United Nations emergency fund today announced a $7 million grant, the second in five months, and called on international donors to provide much more.

AfDB and Nigeria To Spend $300m on Youth Employment in Agriculture Scheme

AfDB and Nigeria's Federal Government to spend US $300m on youth agriculture scheme

ABIDJAN, Côte d'Ivoire, 07 January 2016 / PRN Africa / -- The African Development Bank (AfDB) and the Federal Government of Nigeria are planning for long-term solutions to youth employment in the agricultural sector. They will spend about US $300 million on the Enable Youth Empowerment Agribusiness Programme.

IFC, IFHA II, Swiss Re and CIEL Healthcare Invest in Hygeia Nigeria

IFC, IFHA II, Swiss Re and CIEL Healthcare Invest in Hygeia Nigeria to Expand Access to Quality Healthcare

WASHINGTON, 07 January 2016 / PRN Africa / -- IFC, a member of the World Bank Group; together with IFHA-II Cooperatief, a private equity fund focused on investing in the healthcare sector in Sub-Saharan Africa; Swiss Re, the reinsurance company; and CIEL Healthcare Africa Limited, a pan-African healthcare company, today announced an investment of $66.8 million in Hygeia Nigeria Limited, Nigeria's leading private healthcare company.

The new investment aims to improve healthcare infrastructure and increase access to quality healthcare services in Nigeria. In addition to providing capital, the partnership will increase and broaden the technical expertise at Hygeia and ensure global best practices through the involvement of Ciel Healthcare Africa. Ciel is working in association with Fortis, a leading integrated healthcare delivery service provider in India. Through this project, Hygeia will have the capacity to reach more than two million patients over the seven-year investment period.

Fola Laoye, Chairperson of the Board of Hygeia Nigeria Limited, said, “As Nigeria's foremost and leading private integrated healthcare services provider, Hygeia is consistently seeking ways to improve and expand our offerings so that we can offer more Nigerians world class services at affordable rates and help to reverse the growing trend to travel abroad for care. IFC and IFHA, our long term partners, are working with us to achieve our aim of closing the gap of quality healthcare service delivery in Nigeria. We are excited to bring on board reputable new partners like Swiss Re and Ciel Healthcare Africa. We thank the Satya team for their support and commitment during a very important time of development for Hygeia.”

Hygeia, operates a network of two hospitals and three clinics under the Lagoon Hospitals brand and a health maintenance organization, Hygeia HMO.
It is expanding its operations by upgrading and increasing capacity at existing hospitals, including its management information system, and creating a new tertiary care hospital. The investment will allow Hygeia to expand its service offering in healthcare services and the HMO to allow greater access to quality healthcare in Nigeria.

Eme Essien, IFC Country Manager for Nigeria said, “IFC is committed to financing integrated healthcare networks to help increase access to quality healthcare. More people will get better access to quality and cost effective healthcare in Nigeria.”

“IFHA-II believes that we have a strong consortium of partners in place to help realize growth at Hygeia. Nigeria is a key market for IFHA-II and through our investment in Hygeia we will be able to expand access to quality healthcare across the country.” said Max Coppoolse, the Managing Partner of IFHA-II.
Hygeia HMO aims to consolidate its leadership position with its investment in world class information technology infrastructure that automates processes, ensures operational efficiencies and improves customer interface.

“Satya is proud of the role it has played in Hygeia's growth and the value it has helped create. We would like to thank our partners the Elebute Family and the entire Hygeia team for their dedication and hard work over the last six years. It has been a privilege to support their efforts to offer world class healthcare in Nigeria.” said Moez Daya, Managing Partner of Satya Capital.

“We wish the management and employees of Hygeia all the best as they continue on their journey to redefine Healthcare in Nigeria. This transaction is the culmination of many years of hard work, of which they should be justly proud” added Jide Olanrewaju, who led Satya's investment in Hygeia.

SOURCE International Finance Corporation (IFC)  

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Complete Speech of Christine Lagarde To the Nigerian National Assembly

Nigeria—Act with Resolve, Build Resilience, and Exercise Restraint By Christine Lagarde, Managing Director, International Monetary Fund, Speech to the Nigerian National Assembly Abuja, January 6, 2016 .

Nigeria—Act with Resolve, Build Resilience, and Exercise Restraint

WASHINGTON, 06 January 2016 / PRN Africa / -- Honorable Speaker of the House, Honorable Members of Parliament, Honorable Members of the Government, Ladies and Gentlemen,
Good morning—and—Happy New Year!

Airtel and The Economic Times 'Global Business Summit' 2016: 'Rules of The New Global Economic Order'

Airtel and The Economic Times 'Global Business Summit' Announces its Second Edition to Define 'Rules of The New Global Economic Order' 

NEW DELHI, January 7, 2016 /PRNewswire/ --
It was at The Economic Times Global Business Summit 2015 that the Hon'ble Prime Minister of India, Shri Narendra Modi, outlined his grand economic and development vision for the country for the first time. It was also at this event that Nobel Prize-winning economist, Paul Krugman, referred to India as "a country of the future".

Customer Service: The Good, The Bad And The Ugly

Seven in 10 Workers Polled Say They Would Contact a Company Following a Good Customer Service Experience  

MENLO PARK, Calif., Oct. 1, 2015 /PRNewswire/ -- It's not unusual for customers to report bad service experiences, but it might surprise many to learn good deeds also get noticed. In a survey of office workers by staffing firm OfficeTeam, 71 percent of respondents said they are likely to contact a company with feedback after a good customer experience.

Perhaps not surprisingly, an even higher percentage (79 percent) stated they would reach out after receiving bad service. And those complaints may be coming in regularly: 42 percent of people polled said they encounter poor customer service at least monthly.

Most people are willing to give second chances to companies who flub first impressions: Only 15 percent said one bad customer experience would prompt them to never again work with that organization. Respondents are more likely to cut ties after two (44 percent) or three (23 percent) unfortunate incidents.
View an infographic of the survey findings or take a quiz to find out your customer service style here: officeteam.com/research/customer-service.

"It's not enough for companies to simply avoid giving poor service -- they should strive to provide exceptional customer experiences," said Robert Hosking, executive director of OfficeTeam. "People have more ways than ever to share their stories, good and bad. You want your organization to stand out for all the right reasons."

Hosking added, "Strong customer service skills are valuable regardless of your job title or industry. How you treat external and internal contacts shapes your reputation and affects your career advancement opportunities."

Emirates Marks Key Milestones in 2015, its 30th Year of Operations

Emirates Marks Key Milestones in 2015, its 30th Year of Operations

Wednesday, December 30, 2015 — Dubai, UAE - 30 December 2015: Emirates, the world’s largest international airline, will conclude another year of growth underscored by standout milestones across its fleet, network, and customer experience initiatives. Its growing business footprint also delivered increasing positive impact on the economies and communities it serves.

Nigeria and other Countries at Global Cultural Summit at Marwah Studio in India

NOIDA, India, December 30, 2015 /PRNewswire/ --
More than 20 nations participated during the Global Cultural Summit, held at Noida Film City on December 20, 2015, with great pomp and show under the chairmanship of renowned international media personality Sandeep Marwah, the president of Marwah Studio.

Infrastructure Work Progresses in Abuja Centenary City with Tallest Building in Africa

At the core of the Centenary City stands it's most magnificent center piece, Africa Tower. Set to be the highest of its kind in Africa, the Tower will house 30 floors of Abuja's most luxurious apartments and 46 floors of premium offices.

Infrastructure work progresses in Abuja Centenary City...
Home of soon to be the tallest building in Africa

Construction of vital infrastructure is progressing steadily in the Abuja Centenary City, Nigeria's City of the future, that is also expected to generate over 350,000 jobs on completion.

Juliet Anammah Becomes New CEO of Jumia Nigeria

JUMIA NIGERIA ANNOUNCES JULIET ANAMMAH AS NEW CEO

The e-commerce leader in Africa formalizes the appointment of Mrs Juliet Anammah at the head of Jumia Nigeria, Africa Internet Group’s (AIG)

LAGOS, Nigeria, December 28, 2015/ -- The e-commerce leader in Africa formalizes the appointment of Mrs Juliet Anammah at the head of Jumia Nigeria, Africa Internet Group’s (AIG) (www.jumia.com.ng) biggest company on the continent. Juliet is taking over from former Co-CEOs Jeremy Doutte and Nicolas Martin, who are taking the reins of Jumia Global across the 11 African countries in which the group operates.