Why the DHL is Better than the UPS and other Courier Services in Nigeria
I have been using the DHL and other local and international courier services in Nigeria for over twenty years and from experience the DHL has proved to be the best.
The DHL delivers on schedule without hitches and the customer service is first class in their customer relations. The DHL has very efficient and proficient staff and the receptionists are disciplined and polite.
The UPS has not been as efficient and proficient as the DHL in Nigeria. The reception at the UPS head office in Lagos lacks good customer relations. When I did not receive any notification of the delivery of the package I paid to be sent to the United States, I called the UPS desk clerk who collected it from me, but she has not responded till date and of course I have been disappointed and I am giving the UPS two thumbs down for poor customer relations.
The management of your customers will determine their response to your service.
If you fail to impress your customers, they will be turned off and go to other places where they would be well treated, efficiently and politely.
I cannot recommend the local courier service companies, because my company has lost very important packages we paid them to deliver and they could not give any good account of the whereabouts for over seven months. Most of them are not trustworthy.
